windows 10

Common Problems With Windows 10

Windows 10 was supposed to be the upgrade to end all upgrades, as it combined the desktop users loved with Windows 7 and the functionality of Windows 8. Windows provided many users with free upgrades from their current, qualifying Windows 7 or Windows 8 operating systems. It was supposed to be seamless and easy, but then the problems rolled out as well. Windows 10 still faces a number of issues and we have tricks to help you repair them.

Remember one thing: Put all of your important files in a cloud drive. Put them in two if you want. If you have a problem with the install, you don’t want to lose pictures, documents, and other important information.

  1. Submitted request, still no 10

Windows 10 was not a sweeping rollout. The upgrade rolled out in stages. If you have opted in for the notice, you will receive a notification on your desktop. To check your upgrade, click on the Windows icon at the bottom of your screen. Don’t worry if you don’t have it yet. Your system may not be ready.

  1. Hardware is incompatible

Even though you received a notification that your upgrade is ready, your hardware still may be incompatible. Sometimes you don’t find out unless your computer screen flashes after the upgrade is installed, the screen goes black or blue, or your desktop does not show any icons. If this is the case, call and ask about going back to your previous operating system. You have 30 days to do so. If you go beyond the 30 days, your previous version will be gone. You should be warned that even though your hardware is not compatible, and you go back to your previous operating system, when you get the revised version in the future, your 30-days is up. If you run into trouble again, you will have to go to a repair person. The computer tech will do one of two things: either find a previous restore point or wipe the system clean and reinstall a clean version of your previous operating system of Windows 10.

  1. Can’t watch DVDs any longer

If you use your laptop to watch DVDs, you are going to run into trouble after you upgrade. You will have to head over to the Windows Store for a free download. If you did not upgrade from either Windows 7 Premium, Professional or Ultimate, or from Windows 8 or 8.1, you will have to pay for the download.

  1. Download resulted in a system crash

After your upgrade, your computer may crash. You will see a blue screen with a message warning you that a problem has been detected. If this happens, rebooting may resolve the issue, but do so with a tech on the phone. Another solution may be removing the problematic driver.

  1. Files are opening with wrong programs

Many users are finding that their PDFs, Word docs, photos and other files are opening with the wrong apps. Many times, this results in an error. No worries. All it takes is a quick right click on the file. Once you right click, click on ‘Open With’ and select the app you want to use. You will have the option to permit that program to always open that type of file.

If you’re still having trouble, you might have to take your device to a computer repair technician. Many of the problems are stemming from the actual upgrade process and the files involved in converting one system to another. It is best—in many cases—to have the system wiped clean and a fresh version of Windows 10 installed. The chance of file corruption during conversion disappears.

You can’t avoid the inevitable. Soon, each system with be upgraded to Windows 10. All you can do is protect yourself and choose a restart time that works best for you. Right now, type ‘System Protection’ in the search box and establish a restore point before you upgrade.

network security for HIPAA

Network Security for HIPAA Compliance

Back in 1996, the United States Congress passed the Health Insurance Portability and Accountability Act in an effort to help people hold on to their health insurance when they changed jobs. Attached to the HIPAA was Title II that helped prevent fraud and specifically the so-called “Security Rule.” This requires that businesses dealing with sensitive personal information secure it along three major axes: administrative, physical, and technical.

Do You Need to Be HIPAA Compliant?

Are you a Covered Entity? If you are a business that has anything to do with the storing or transmission of healthcare policies or information, you are. The law stipulates that any company that is responsible for protected heath information (PHI) or electronic protected health information (EPHI) must be HIPAA compliant. This extends to anyone dealing not just with information and records, but also with the software used to do so. Everyone from the offices and practitioners themselves to their contracted vendors to the insurance companies they work with are all considered “Covered Entities.”

Administrative and Physical

The first two forms of HIPAA compliance are already familiar to most Covered Entities (CEs). For a long time now, precautions have had to be taken to physically prevent the use or transmission of medical information. What makes this a bit tougher today is the electronic component.

All CEs must have a clear and codified set of policies when it comes to accessing PHI. This means making sure your office has rules in place regarding who can access what information at which terminals. Keeping logs of who is accessing the PHI is essential and other physical limitations need to prevent public access to equipment. As for administrative protections, your business must offer adequate supervision of these physical safeguards. In addition, you must demonstrate other policies in action like training programs and update awareness. You must also be sure to have a set of policies for the event of a breach of security. How you will fix the breach and appropriate punishment must be clear and followed.


The technical safeguards, of course, can be rather tricky. As soon as you’re dealing with EPHI, the risk increases exponentially. Consequently, the technical safeguards focus on security and recovery. For example, it is imperative that an off-site backup exists for all PHI and EPHI that cannot be directly accessed if your primary information system is compromised.

As for ongoing security, HIPAA requires that extensive precautions be taken for any method of PHI transmission. This means that everything from internal databases to interoffice email must be secure.

Finally, the ability to detect unauthorized access or changes made to PHI is critical. To be HIPAA compliant means that you can demonstrate how you would know if your files were breached by a hacker and how you would discover an internal issue with a staff member.

The penalties for noncompliance became much steeper in 2009 when an addendum was attached to incentivize compliance and minimize violations.

Matthijssen can help you become and maintain HIPAA compliance.

benefits of virtualization for business

Benefits of Virtualization for Business

Virtualization, the process of dividing physical hardware into smaller virtual components, provides several benefits to your business including increased efficiency, capabilities and more. If you haven’t taken the leap into the world of virtualization, here are some reasons you should consider taking the plunge.


Moving to virtual servers from physical servers reduces the number of physical servers your business requires, as virtualization allows you to do more with less. Most dedicated physical servers use between 5-15% of their capacity, but several virtual servers can be housed on one physical server. This reduces the power needs and cooling costs associated with physical servers as well as saves on the amount of office space required to house these servers. Increased efficiency is also realized when outdated applications or data can be removed from the physical servers. Fewer physical servers also means less time and employee resources dedicated to maintenance of the machines.

Testing Environment

Virtualization provides a safe environment to test new software, server upgrades and patches. First installing the new code in a virtual environment provides you with an opportunity to debug the changes in a controlled environment and increases the chance of a successful deployment when the changes are implemented in the live environment.

Business Continuity

Server virtualization aids in business continuity by decreasing the likelihood of a hardware failure and decreasing the amount of downtime related to such a failure. In the event a physical server experiences a disruption, you can migrate the data and applications housed on that server onto a virtual server while you work to get the original machine back in service.

Disaster Recovery

A key component to disaster recovery is being able to get back up and running as soon as possible. A main benefit of virtualization is that it requires fewer physical servers to begin with. Back-ups of virtual servers can be reinstated more quickly than a physical environment can be repaired, which is imperative to getting your operations back in action. You can store a small number of physical servers off site, which can easily be relocated in the event of a disaster situation.

Increased Security

Web activities can be segregated onto a virtual server without access to sensitive files, which means any malware installed cannot proliferate through your entire network. As virtualization expands from servers to desktops, companies are seeing a reduction in the loss of data due to equipment failure since data is stored on the virtual machine rather than the local drive. This is especially significant as businesses are utilizing remote access solutions and “bring your own device” policies more than ever before. Employees can log into their virtual desktop from any location and have immediate access to the same programs and security provisions required by your business.

Determining which methods of virtualization are best for your business can be tricky. Our team is ready to help. Contact us today!

benefits of voip for non profit

Benefits of VoIP for Non Profit Organizations

Non profit organizations depend on the kindness of those who believe in their cause to keep their organizations going. In order for people to take your non profit seriously, you must keep up with the latest in technology, without breaking the bank. Moving to a cloud-based solution will keep your organization current with security, storage and communications. VoIP (Voice over Internet Protocol) is an excellent choice of communications for non profit organizations because of the many advantages it has over traditional phone lines. Below we discuss in detail a few of the benefits of VoIP for non profit organizations:

Cutting-edge Features

When you opt for a VoIP system, you will be getting much more than a new way to talk over the phone. Since it is online, VoIP unifies communications and offers non profit organizations many features such as auto attendants, message unification and time of day routing. Smaller organizations can appear larger by sending direct inward dialing numbers to tenants. All the advanced features of VoIP allow non profits to increase their networking, which leads to more much needed donations. With VoIP you will never be stuck with obsolete equipment because upgrades are automatically added to the system without the need for additional IT staff.

Cost Efficiency

One of the most attractive features of VoIP is the savings its users are afforded. Since it is Internet-based, there are no or very low costs on long distance calls. When the system is managed remotely by a provider, there are little to no maintenance costs. Software upgrades are reduced with updates pushed automatically to phones from the remote provider. In addition to less maintenance costs, there is hardly any capital expenditure.

Large non profits with site based systems can use only one system to cover many areas without each individual location requiring its own system because they are connected to the host over their IP network. Non profits can also save money on hardware costs, with no premise-based PBX equipment to buy for the office. If there is ever a need to purchase VoIP network equipment or phones, the costs are much less than a traditional phone system.

Environmental Factors

Generally non profit organizations have spearheaded the “green revolution” and are passionate about helping our environment. VoIP is an excellent choice for these organizations because of its usage of green technology. With features such as IP faxing, there is a tremendous reduction in the amount of paper usage, which helps the organization reduce their carbon footprint. With VoIP there is no longer a need for pricy copper telephone wires and plastic phone equipment that is only going to end up in a landfill. VoIP allows workers to work remotely from anywhere across the globe, reducing the need for gas consumption and pollution.

Contact us if you have any questions about implementing a VoIP system for your non profit organization! Our knowledgeable staff is here to assist you and answer any questions you have.

mobile gadgets

New Mobile Gadgets Revealed at Mobile World Congress 2015

There is the mobile business, and then there is the wearable business. At least that is the goal for a handful of companies at this year’s Mobile World Congress. Gadgets revealed at the global gathering are sure to infuse your business with the latest technology to promote productivity, raise revenue, and make your company a mobile brand.


We compiled a list of our favorite business savvy mobile gadgets from the Mobile World Congress 2015 event.


Samsung S6 Edge

The Samsung S6 Edge is designed to be both user-friendly and thumb-friendly. Curved television screens are hot right now, as they deliver the best clarity and style. Tabs along the edge make it easier to access apps and scrolling market information makes it easier to watch your stocks while you are at work or on the go. Samsung claims after just 10 minutes of charging users can watch a single movie, surf the net for up to 2 hours, or listen to up to 8 hours of music.


Huawei Watch

It will be interesting to see how business consumers receive the Huawei Watch compared to the Apple Watch, which has received a lukewarm welcome from the industry. The Huawei Watch puts your business right on your wrist, and it has style to boot. Android’s Huawei Watch has a sleek watch face and it connects to your Android phone. The watch allows users to receive emails, texts, updates, calendar reminders, and it can track daily steps. Business professionals that need a quick question resolved have immediate access to the web with the “Ok Google” function.


Bluesmart Luggage

Jet-setting business professionals rely on the items in their carry-on luggage, and Bluesmart allows them track it and keep it secure. The carry-on bag has a digital lock that is operated by the user’s mobile phone, a scale, trip tracker, luggage location tracker, and it even allows mobile professionals to charge their phones while traveling.


ZTE SPro2 Projector

The 16-GB portable projector allows business professionals to watch a movie, present a slideshow, or project a presentation when away from the office. The ZTE SPro2 projector has ample memory capacity for your biggest projects. The projector connects to your cloud via a wireless connection, it has access to mobile apps, and users can transfer files to the device via a Bluetooth connection, USB chord, or MicroSD memory card.


Jolla Tablet

The Jolla Tablet was a superstar at the gadget show. It earned the prestigious title “best tablet” at the conference. The tablet is the ideal companion for the mobile professional. An Intel quad-core 2GB RAM processor and 32-GB or 64-GB internal storage capacity ensure you can do all your work quickly and efficiently. The Jolla Table has a crisp 330-ppi LCD screen that measures just under 8 inches.


Many of the new tech gadgets from the Mobile World Congress 2015 are now on the market or are available for pre-order. If you are ready to take your business to the next level, consider how they may help you.



HIPAA Risk Analysis

What is a HIPAA Risk Analysis?

The Health Insurance Privacy and Portability Act (HIPAA) was put into place to protect patients’ privacy and give them control over how their health care information is used. In the medical field, having a HIPAA plan for your practice is not enough. You must always meet HIPAA compliance regulations, or face a hefty fine and tarnish your reputation with patients. The first step to meeting compliance is to implement a HIPAA Risk Analysis.


About the HIPAA Risk Analysis


The goal of a HIPAA Risk Analysis is to reveal the possible risks and weaknesses to the integrity, confidentiality and availability of electronic protected health information (ePHI). From there, the proper safeguards can be determined to keep the amount of risk to a manageable and acceptable level.


The benefit of a HIPAA Risk Assessment is that once you know the risk level of the organization, you can decide how to lessen those risks effectively. This involves identifying the information your practice needs to protect where that material lives and moves. Once this intelligence has been gathered, a basis for security policies to protect this data can be established.

Here are a few ways that HIPAA IT security policies can be implemented in order to avoid a severe fine for non-compliance:

Access Limitations

Protected Health Information (PHI) is required by HIPAA to be limited to only those who are authorized or granted access rights. As more information is stored on network servers and exchanged among physicians, external partners and patients, covered parties must ensure that data cannot be revealed to snooping and malicious individuals. The system must be set up with password protection and use digital certificates so that only those whom have had files encrypted for them can view the sensitive material.

Transmission Security

PHI must not only be protected while stored, but also when it is being transmitted via a private or public network. This way, the sensitive data is always secure when shared between partners, employees, patients, insurance companies and doctors. Data must be protected at the file level, and not just over communication channels.

Data Integrity

Secure information is not only supposed to be safeguarded against unauthorized viewing, but also against improper destruction or alterations. For those who do not have permission to change the information, access must be denied. In addition, there must be a way for users to know if changes have been made to a document. One way to do this is to employ digital signatures on encrypted data. When a document is encrypted, unauthorized users are denied access, where they cannot edit, delete or view the information. With a digital signature, this ensures that the document was not changed in any way since it was signed originally. The signature will not be valid once the document has been improperly tampered with.

These are some of the ways that HIPAA IT security policies can be implemented. In order to make sure you meet compliance, contact Matthijssen, where we offer HIPAA Risk Analysis, assistance creating IT security policies and ongoing maintenance to ensure HIPAA compliance. Contact us with any questions you may have about HIPAA or Risk Assessment and one of our knowledgeable team members will gladly answer all your questions.


save money with an MFP

Save Money with an MFP for Non Profit Organizations

Running a nonprofit organization is truly a labor of love, where the founders have a great passion for a particular cause. Since they do not keep any generated surplus, nonprofits depend on charitable contributions, corporate philanthropy and grants in order to keep their mission alive. In this way, nonprofits, even more than businesses, need to be as economical as possible and find the best way to cut costs.

Technology has been an amazing tool in reducing spending. One excellent example is using multifunction products (MFPs). A multifunction product is an imaging device that combines operations such as printing, faxing, copying and scanning into one machine – but they offer so much more than that. Using an MFP for nonprofit is an ideal way to keep costs down and continue their passionate work. Here we explore the benefits of MFPs further.

Save Money With an MFP by Reducing Equipment Expenses

With an MFP for nonprofit, the organization can use it to replace stand alone devices. There will no longer be a need to purchase a few individual printers, copiers or fax machines. Now, you’ll have one device that can do it all and the organization will save money buying supplies for one machine instead of many. The cost of ink and toner is one of the highest expenses in an office, which can usually be cut in half when using an MFP.

Increase Efficiency

When running a nonprofit organization, its members need to focus on procuring donations, setting up fundraisers and putting out information online. Just like a business, time is money, and the more time wasted, the less the organization will bring in for its cause. Reports have shown that nearly 20% of the time of an employee or organization member is spent managing, filing and fetching paper documents, which equals a huge amount of time wasted and money that can be raised. With an advanced MFP, efficiency is increased because they are based on a paperless filing system and an easy to use interface. It is simple to digitally file documents and quickly retrieve them, making the office energy flow better.

Cut Energy Costs

When you use an MFP for nonprofit, you will be dramatically cutting energy costs within the organization. Each stand alone device needs tons of electricity to keep it running and cooled down. With an MFP, you will only be supplying energy for that one device, which is much cheaper. You will also be helping the environment by consuming less energy and reducing amount of waste that is produced.

Save Space

Whether you believe in Feng Shui or not, there is something to be said about working in a space that is clutter free. When members of the nonprofit organization have more room to move around, it increases efficiency and the overall positive mood in the office. It also gives individuals more space on their desk that may have been occupied by scanners or printers, allowing for more work to get done and more money to be raised.


If you have any questions regarding multifunction products or other ways you can streamline office equipment, contact us today!

cloud computing

Is Cloud Computing Right for Your Business?

The cloud is starting to take over how we store, share and secure data either privately or for business. More and more companies are moving to the cloud in some form, influencing other businesses to utilize the technology. Before jumping on the bandwagon, a business needs to do their homework to learn about what the cloud is, and if it’s right for their company. Let us break down the risks and benefits of cloud computing for your business.

About “The Cloud”

Before we get started, lets be clear on the cloud and its models. Cloud computing is any program hosted online and maintained by a software provider. “The cloud” is used to describe any computing that is Internet-based with large quantities of remote servers networked together. This networking creates a centralized data storage system and online access to computer resources or services.

Cloud Deployment Models

The cloud comes in a few different forms, which can add to confusion for those getting started. A public cloud lets you share select files with others, where the private cloud is when only you have access to the content of your own cloud. A community cloud allows a specific community to have infrastructure access and a hybrid cloud combines two or more of the cloud models.

Benefits of the Cloud for Business

The cloud has many benefits for your business, including:

  • Reduced IT Operating Costs: Added server space can be rented for several hours at a time by a company instead of maintaining proprietary servers. Companies no longer need to worry about resource upgrades when a new version of an application is available.
  • Less Maintenance: With the cloud there is no software or hardware maintenance.
  • Increased Speed: An optimized IT infrastructure gives fast access to computing services as needed.
  • Scalability: With cloud computing you get an online environment that is scalable and can handle more work volume, without impacting the performance of the system.
  • Reduced Capital Costs: While only paying for the actual amount used, a company can use large-scale computing services from their provider, then add or remove IT capacity to meet the fluctuating and peak service demands.

Risks of the Cloud for Business

The cloud for business also has some risks that must be considered before making the decision to transition to the cloud:

  • Less Control Over Data: Control of your data must be turned over to a third party, and you may not be willing to do this with all types of information for security reasons.
  • Limited Access: While you have remote access that increases your range of where you can conduct business, if you are in an area with no Internet connection, you can’t get to the information stored in the cloud.
  • Environmental Security: Since cloud environments are so large and often hold a lot of secure data, they are often the targets of hackers, bot malware and other virtual attacks. Your provider must be trusted enough to configure and patch management controls so your data is sufficiently guarded.
  • Inefficient Disaster Recovery: Because your computer resources are hosted by a provider, the provider’s disaster recovery service must be trusted and adequate enough to recover all your critical data in the event of a natural or virtual disaster.


Cloud computing has many benefits, but it isn’t always the right fit for all businesses. Contact Matthijssen and our organization will evaluate your business. We will help you decide if the cloud right for your company. If we think it will work, Matthijssen can implement cloud computing for your business. Contact us today!

windows 10 upgrade

What You Need to Know About Upgrading to Windows 10

PC users have been eagerly anticipating the release of Windows 10, which came out on July 29. It includes exciting features such as new Xbox apps, new start and task menus, improved UI, Hyper-V and Windows Defender, to name just a few. It has been confirmed by Microsoft that all Windows 10 updates will be mandatory and automatically installed. Within the coming days and months, Microsoft will be aggressively upgrading users to one of two versions: Windows 10 Home or Windows 10 Professional.

During the free upgrade, actions will take place such as pushing via automatic security patch. This is causing many unintended consequences like the possibility of certain applications, monitors, printers and more to stop working. This may particularly be true for applications accessed through specific versions of web browsers. End-users should block the upgrade until they can test their systems to make sure they work, since it is difficult to return to the previous configuration once the upgrade is complete. Here are some specifics of what you need to prepare for with the Windows 10 upgrade:

Nvidia Drivers and Windows 10

For those with Nvidia graphics cards, the Windows 10 automatic install is causing setups with multi-monitors to break, dual card configurations to fail, screens to flicker and is stopping PCs from entirely booting, sending Windows 10 into emergency recovery mode. To remedy the problem, a package called “KB3073930” has been released, which enables users to prevent problems with driver updates from automatically reinstalling the next time there is a Windows update.

Less Flexibility

In the past, when a Windows update breaks something essential to the user, there is the option to refuse the update for an extended amount of time. Service packs are the most common features to be refused in this situation because they break most often. With Windows 10 Home users, it is not an option. If something is broken by a future update, the user is stuck. Windows 10 Professional users will have a little more flexibility and have some control over when the updates are deployed.

Folder Failures

This is just one app that is considered to be better in Windows 8 than Windows 10: the email app. Windows 10 won’t let users to create subfolders when filing their emails. If you are someone who likes this feature, you’re out of luck until a fix is made.

Beware of Wi-Fi Sharing

One more issue worth noting, Windows 10 is by default set up to share your Internet connection over W-Fi. If you want this feature, it’s a great setup. If not, the consequences can be dangerous, so be sure to disable it immediately after you install Windows 10. This can be found in the “Settings” app on the Taskbar.

Contact us if you have any questions regarding the Windows 10 Home or Professional upgrade. We will be happy to help you with any of your concerns.

non profit organizations

5 Ways Non-Profit Organizations Can Save Money with Technology

No matter what sector you work in, technology is an absolute must for success. There’s just no way around it. However, the non-profit sector is one that constantly seems to have difficulty staying on top of the technology game. Given their limited funds, non-profit organizations often rely on antiquated computers (which aren’t very reliable) and networks that are as old as the Stone Age (well, maybe not that old, but considering how fast technology advances, the Stone Age is an appropriate analogy.)

Though the executives of non-profits are well aware of the importance of updated technology, they just don’t know how to stretch their very limited budgets to stay abreast of technological trends.

Well, non-profits can start to breathe a little bit, thanks to the generosity of some of the largest technology companies. Recently, several of the biggest names in technology have started to offer discounts on services to non-profit organizations that meet certain qualifications; however, these discounts aren’t all that non-profits can take advantage of. Here’s a look at five other ways that non-profit organizations can save on technology:

  1. Make use of the right donations. Many SMBs are more than happy to lend a helping hand when it comes to making donations for technology to non-profit organizations. However, despite this generosity, it can be quite trying and time consuming to go through all of these donations. Non-profit execs are good at what they do, and that often doesn’t include technology. When you receive donations, make sure that you are only taking those that will actually benefit you. Also, make sure that you team up with a service provider that can make sure the donated equipment you receive is current.
  2. Take advantage of bartering. Hey, there’s nothing wrong with the bartering system; you do this for me and I’ll do this for you. It has supported many a civilization, and it can support your non-profit organization, too. If you’re hosting a charity event, for example, you can offer to showcase an organization if they will provide you with a certain service. They’ll get exposure and you’ll get the service you need.
  3. Take advantage of discounted licensing and services. Several SaaS organizations offer discounted or even free services and resources to non-profit organizations, including:
    • Google Apps for Non-Profits
    • Office 365
    • Dreamhost
  4. VoIP Solutions. Voice over IP (VoIP) is highly beneficial for all businesses. It will improve communications and collaborations with your team while reducing phone costs. Matthijssen provides VoIP solutions for non profit organizations.
  5. Make the Most of Managed Services. Non-profits have a lot on their plate. With the help of managed services from Matthijssen, handling everything on that plate can be a lot easier. We partner with non-profits, making it possible for non-profits to meet – and exceed – their goals.