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Service Management Trends and Predictions

Service Management Trends and Predictions 1280 498 Matthijssen Business Systems

While IT is dynamic and progressive, there are certain predictions that will likely become reality in 2019. The following are IT service management trends and predictions, which may change the way the business functions.

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Protect Your Office From a Data Breach With an MSP

Protect Your Office From a Data Breach With an MSP

Protect Your Office From a Data Breach With an MSP 1280 498 Matthijssen Business Systems

Protecting from a data breach is not only preferable, it is essential for any business looking to keep their company data secure. With so many threats, there is no reason companies should fail to implement basic cybersecurity controls.

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Do I Need Call Reporting and Recording?

Do I Need Call Reporting and Recording?

Do I Need Call Reporting and Recording? 1280 498 Matthijssen Business Systems

We are all familiar with the phrase “this call may be recorded for quality assurances,” but most people simply ignore it. While call reporting and recording have both been around for years, many customer service businesses don’t utilize them.

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4 Tips for Better Customer Management Experience

4 Tips for Better Customer Management Experience

4 Tips for Better Customer Management Experience 1280 498 Matthijssen Business Systems

Nearly every company is concerned with their customers’ experience, but businesses dealing with information technology have to take this concern even further.

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Signs Your Business Needs to Unify Communications

Signs Your Business Needs to Unify Communications

Signs Your Business Needs to Unify Communications 1280 498 Matthijssen Business Systems

To ensure that you aren’t wasting time, money, or losing the competitive edge, your team should unify all communication. If the systems are not unified, your business is missing out on convenient access to cross-channel communications.

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How the Digital Age Has Changed IT Support

How the Digital Age Has Changed IT Support

How the Digital Age Has Changed IT Support 1280 498 Matthijssen Business Systems

The information age has changed much of everyday life, with technology penetrating everything from social interactions to transportation. Not only has the digital age affected daily technological activities, but it has also greatly changed IT support. Interactive voice, virtual agents, guided knowledge, and smart home technologies have begun to reinvent IT support and services.

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Creating a VoIP Disaster Recovery Plan

Creating a VoIP Disaster Recovery Plan

Creating a VoIP Disaster Recovery Plan 1280 498 Matthijssen Business Systems

Voice over internet protocol, or VoIP, is being used by many businesses to unify communication and pay less on their bills. While the method has been used for great operational benefits, it has to be factored into your disaster recovery plan to make sure you don’t lose out when something unfortunate happens. Calculating this into a VoIP disaster recovery plan, you can reassure yourself that you will prevent damages to your VoIP system and your business at large.

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5 Benefits of Our Kyocera MFP

5 Benefits of Our Kyocera MFP

5 Benefits of Our Kyocera MFP 1280 498 Matthijssen Business Systems

At work, the last thing you need is a printer malfunction right in the middle of a major project. Paper jams, empty toners, and unidentifiable crashes are less than ideal in a fast-paced industry. Luckily, with our Kyocera MFP (multi-functional printer) you have all the functions to get the job done. This is no ordinary printing machine; Matthijssen’s Kyocera MFP will revamp your entire workflow in the office.

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Matthijssen Business Systems: Winner of NJBIZ Best Places to Work 2019

Matthijssen Business Systems: Winner of NJBIZ Best Places to Work 2019

Matthijssen Business Systems: Winner of NJBIZ Best Places to Work 2019 1280 498 Matthijssen Business Systems

Matthijssen Business Systems, a leading provider in IT, copiers, MFPs, VoIP, and document management solutions for businesses, is proud to announce that we have been named amongst the NJBIZ 2019 Best Places to Work in New Jersey.

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3 Tips for Successful Number Porting

3 Tips for Successful Number Porting

3 Tips for Successful Number Porting 1280 498 Matthijssen Business Systems

The mobile number portability process (MNP) allows you to switch from one mobile phone network provider to another. In short, this process is called number porting and will help you change providers with relatively little hassle.

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